Terms & Conditions

Effective Date: 2024/11/11

1. Introduction

Welcome to Cupidus.store. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to these terms.

2. Eligibility

You must be at least 18 years old to use this site and purchase products.

3. Products

Our products are for personal use only. We reserve the right to limit quantities and cancel orders at our discretion.

4. Pricing & Payments

All prices are in EUR and include VAT (if applicable). We accept secure payments via Paysera.

5. Shipping

Shipping details and estimated delivery times are outlined in our Shipping Policy.

6. Returns & Refunds

Refer to our Refund Policy for information on returns and eligibility.

7. Intellectual Property

All content on this site is the property of MB CUPIDUS and may not be used without permission.

8. Limitation of Liability

We are not liable for any damages resulting from improper product use or delayed delivery. Use products as directed.

9. Governing Law

These terms are governed by the laws of the Republic of Lithuania.

REFUND POLICY

What are the reasons for a return?

If you wish to return the order within 14 days of its receipt.
If the product is under warranty.
If the product is defective.
If the product received has damage caused by transportation.
How to process a return or manage a guarantee?
Indicate the reason for the return and if possible, send us a video and photo’s to: cupidus@cupidusstore.com
Click finish.
Wait for it to be delivered before continuing with the next steps.
PREPARE THE SHIPPING
Keep the complete product with its accessories and original packaging in a strong box and send the product to
SEND THE PACKAGE:
MB CUPIDUS Nagevičiaus g. 3
LT-08237
VILNIUS, LITHUANIA
After approval you we will ask if you bank account to refund money
RECEIVE THE MONEY
What are the reasons for a product to be returned?
The product is defective
in which case it would be a product covered by the guarantee.
It does not meet expectations
Damage
product damaged in transportation.
What is the deadline for returns?
14 days If you have bought a product, received it
2 years if it is a product under warranty that does not work.
24 hours for transport damage.
How long does it take to refund the money?
The deadline for receiving an answer is from 1 to 5 working days, from the time the package arrives at our facilities.
Are there items that cannot be returned?
Yes, there are some products that cannot be returned. Products without their original packaging, which have been opened or that do not have their original seal. Products without original packing and been used. Lingerie products may not be returned, we strictly follow health and safety regulations. Damaged or incomplete products may not be returned. Products not acquired in CUPIDUS/ For this reason all our products incorporate security mechanisms that let us know whether or not the product was acquired at CUPIDUS.
In many cases the products include gift batteries, if the batteries do not work it does not mean that the product does not work, sometimes the gift batteries are discharged and the toy needs new batteries, in this case the product does not have a return.
Can I make a change?
No. For all products received, either as returns or under the guarantee the payment is first processed, and after receiving the amount was been spent you may arrange another purchase.
For special taxation, to manage a return on your control panel and to process the return at your nearest post office once it has been accepted, send us a copy of the invoice where your tax data is clearly visible, and we will pay the shipping costs.
What is the time limit for a product guarantee?
The product warranty is 2 years for new items and 1 year for items on offer or purchased at the Outlet. Although it will depend on the policy of each manufacturer. The warranty starts from the invoice date. At CUPIDUS we have a non-detectable warranty seal with a code assigned to the product that identifies the date of shipment, which must coincide with the information provided by you.
How long does it take to process a warranty claim?
The period for this process is generally from1 to 5 working days, however we always do our best to accelerate the process.
Do I have to keep the original packaging?
When dealing with personal hygiene articles, it is essential to send the article in its original packaging. The need to store the original packaging in order to process the warranty is clearly stated in your website and physical store conditions. Store the product in its original packaging and place that into another box. In this way it will be protected during transport. You also need to include all the accessories.
I received a package that was handled or which was bashed
[img]blob:https://mail.google.com/3ac26e61-febe-4598-95a8-03a308f30e30[/img]
On some occasions, very much to our regret, a package suffers damage during transport which affects the items inside. If you have found a damaged package or that has signs of having been handled and the products inside are affected, we will take care of it immediately here at CUPIDUS
We ask you to please manage the return by indicating „The product or order has arrived damaged/handled” as the reason and we will take care of everything.
Select the affected products by selecting the order for this incident and click „Return”. From the possible reasons for your query, choose „the product or order has arrived damaged/handled” and complete the rest of the sections.
Keep in mind that a cardboard box could have been bashed, but the products inside it are in perfect condition. The reason for packaging is to protect the products, so you should open the box carefully and check if the contents are in perfect condition. If there is no physical damage, there is no reason to declare a transport incident.
It will be essential to take photos of the outer box to check the state in which you have received your shipment in order to process any claim.
On the other hand, if there is no physical damage, but you find that some product is not working as it should, then this would be covered under the warranty as „The product or order has arrived damaged/handled”.

All orders are packed discreetly without visible branding or product details.

Lost or Delayed Orders